Frequently Asked Questions
Everything you need to know about caring for your little one.
How do I know what size to buy for my preemie?
Our sizing is based on weight and length. We offer categories for Micro-Preemie (1-3 lbs), Preemie (3-6 lbs), and Newborn (5-8 lbs) to ensure a snug and safe fit for your baby.
Are your fabrics safe for sensitive NICU skin?
Yes, all our garments are made from 100% organic cotton or bamboo blends. They are lead-free, phthalate-free, and designed with flat seams to prevent irritation on delicate skin.
Do you offer clothing designed for NICU medical access?
Absolutely. We carry a specialized 'NICU-Friendly' line featuring plastic snap closures and open-shoulder designs that allow for easy access for IV lines, monitors, and cables without undressing the baby.
How long does shipping take?
We understand the urgency of preemie needs. Orders are processed within 24 hours. Domestic standard shipping takes 3-5 business days, while expedited overnight shipping is available at checkout.
What is your return policy?
We accept returns on unworn, unwashed items with tags attached within 30 days of purchase. For hygiene reasons, we cannot accept returns on items that have been used in a hospital environment.
How should I wash these delicate garments?
To maintain softness and integrity, we recommend machine washing on a cold, gentle cycle with a fragrance-free detergent and tumble drying on low heat or air drying.